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KNOWLEDGE BASE
CONTACTREACH
How To's
How do I create a campaign?
How do I edit coupons/pages?
How do I import a campaign template?
How do I setup an IVR campaign?
What are Broadcast Emails and how do I use them?
How to use a business landline number for a campaign in Contactreach
How do I know the answers to custom fields that I placed in a campaign form?
Can I integrate my Appointment Reminder self-booking form with a campaign in Contactreach?
How do I manually add spends to my customers? (For Loyalty Campaigns)
How do I add an image to my campaign form's footer in Contactreach?
How do I make sure that the TCPA (Text STOP to end) message is always on and sends?
How to use the Countdown Timer for campaigns
How to move subscribers from one campaign to another in Contactreach
Fix for bill total mistakes (amount) - How to edit a coupon redemption amount (bill total/subtotal)
How does Loyalty check-in work?
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General
Why does my coupon show expired?
What’s the Lead Notification?
Kiosk Setup
What size should my logo image be?
Where is Contact Reach training?
There's a lock on my standard templates.
When I log in, all I get is a ContactReach Installation screen
Should I purchase and use a toll-free number or a local number for my campaign?
Can I register for a US number on Twilio and use it for my local and overseas clients?
Will birthday reminders keep on sending even if a coupon in one of them is already redeemed?
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Technical
Is there a Twilio text limit?
I don't have a website, and Stripe is asking for one
How do I stop emails from sending after a campaign ends?
Does Contact Reach have Double Opt in?
Can I integrate Zapier?
Can I whitelabel ContactReach?
My client stopped paying. How do I shut them off/ revoke access?
What’s the inbox sms or inbox email?
What’s the broadcast email?
I'm testing my campaign and it says I'm already subscribed.
I'm not receiving text messages when I test my campaign
Woot shortcode not working
Where can I find the Lead Notifications and Inbox Notifications?
What's the use of the Broadcast Pincode?
My whitelabel domain redirects to "contactreach.co" with a blank white screen
When does the "Account Low" email go out for clients?
Links in my messages don't show as shortened even though I've already set up my shortner (Bitly, Rebrandly, TinyURL)
What does the FB Pixel track when inserted into my campaign?
Why your campaign messages may split into multiple segments
Where to find the Profile API Key (for Zapier, Clever Messenger, etc.)
How can I assign a web widget to a campaign?
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Birthday Club
FAQs
Where is the one page website?
How do I create a directory?
Why are there general settings and ad settings?
My coupon shows as expired. How do I fix the expiration?
Technical
How do I stop emails from sending after a campaign ends?
GENERAL QUESTIONS
FAQs
Is there a Facebook group?
How many clients should I land for my area?
How do I get US Clients when not in US?
How do you address questions of exclusivity. Will our ad campaigns be sabotaging themselves if we have multiple clients within the same business type ?
Will my ad campaigns for multiple clients within the same niche become a problem?
How is Contactreach different from similar programs such as Fivestars, Vicinity Rewards, etc.?
How is Contactreach different from similar programs such as Fivestars, Vicinity Rewards, etc.?
How to submit a ticket? Software issue?
My ManyChat template installation link is invalid (Viral Giveaway or Birthday Bot)
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Technical
What and where is cpanel?
My lander/landing page keeps redirecting to Google
How do I sign up for Twilio?
My email doesn't arrive / Gets sent to SPAM
Twilio Compliancy/ Messaging Policy
Twilio Compliancy/ Messaging Policy #2
Authenticate your domain using GoDaddy
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Lead Engage
Technical
Lead Engage plugin doesn't work on my site
Where do I reach out for concerns regarding Lead Engage?
PROSPECTREACH
FAQs
Can we transfer contacts from one group to another in Prospectreach?
What happens if I edit an ongoing Prospectreach campaign (In Progress)?
How does the Follow-up Email sequence work?
How do I respond to replies to my emails in a Prospectreach campaign?
How can I attach a link to a text in my emails in Prospectreach?
How do I add an HTML in my emails in Prospectreach?
I added new contacts into the group that I assigned to my campaign but why hasn't the campaign sent any message to the new contacts?
How do I embed a video on my emails in Prospect Reach?
Campaign keeps pausing each day then resume the day after
Replies to my emails are not showing up in Prospect Reach
Gmail SMTP email account not working? Can't generate an "app password"? [FIX]
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CouponReach
FAQs
My Campaign Immediate SMS message is not firing but the Email does.
Change/edit CouponReach Logo On Login page
How to set up and use Categories in Directories
How do I change the Flag Icon in the Phone Number field on the Form?
Text-to-Subscribe subscription in Coupon Reach?
Customer entered the wrong amount in the subtotal field?
How do I set/edit the available times for the Reservation Time on a Form?
How do I set a compliance policy on my campaign form?
My custom domain is not working
How to set up a separate custom domain for each directory campaign
How do I connect a Coupon Reach offer to a Contact Reach campaign?
Why can't I convert my Standalone Campaign to a Directory Campaign?
Why Coupon Pages don't show their campaign assignment
What are Client Portals in Coupon Reach?
How to use coupon codes in Coupon Reach?
Can I assign a different number to a particular campaign?
Can I assign a different email address/sender to a particular campaign?
How to use the Coupon Builder
Fix for Directory not displaying properly on Webpages
What is the "Renewable Offer" option in Offers for?
[Email Settings] Error when trying to send a test email “The provided authorization grant is invalid, expired or revoked…” when I try to send a test email?
My immediate email's View Coupon Button isn't clickable anymore
How to improve sending of Sendgrid Emails with TinyURL
Does Coupon Reach support characters from other languages like Hebrew, Arabic, Japanese?
What is the "Remember Subscriber" option for? (Campaign Properties)
How to add/insert an image to the campaign emails
How to use the Countdown Timer in Coupon Pages
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